- Contact
- [email protected]
- Service area
- Worldwide remote
Agreement to this policy
By visiting the website, submitting a request, continuing with a donation, purchasing or downloading a resource, contacting ZCraft Studios, joining support channels, or using related services, you agree that information may be handled as described in this Privacy Policy.
Who this policy applies to
This Privacy Policy applies to visitors, customers, clients, buyers, donors, support users, project request senders, Discord users, marketplace users, and anyone who interacts with ZCraft Studios websites, forms, resources, services, bots, donations, or support channels.
Information you provide
ZCraft Studios may collect information you voluntarily submit, including your name or display name, email address, Discord username or ID, Minecraft username or UUID, marketplace profile, project details, budget, timeline, server information, plugin list, logs, screenshots, messages, files, links, and support requests.
Technical information
For Minecraft, Discord, website, dashboard, bot, and server-related work, ZCraft Studios may process technical information such as server versions, plugin versions, configuration files, console logs, error messages, permission data, bot settings, channel IDs, server IDs, API responses, hosting limitations, and test results.
Transaction and donation information
ZCraft Studios may receive limited transaction information from marketplaces or providers, such as buyer name, username, email, reference ID, status, purchase date, product purchased, donation amount, and issue status. Full checkout details are handled by the relevant provider.
Website usage information
The website may collect basic usage information such as pages visited, device type, browser type, approximate location, referral page, timestamps, language, and technical logs. This information may be used to keep the website secure, understand traffic, fix errors, improve content, and prevent misuse.
Cookies and similar technologies
The website may use cookies, local storage, analytics tools, security tools, provider scripts, or similar technologies to remember preferences, improve performance, understand usage, prevent misuse, and support website features. You can control cookies through browser settings, but some features may not work correctly if cookies are blocked.
How information is used
Information may be used to respond to enquiries, review requests, prepare quotes, process purchases or donations, deliver files, provide support, build and test projects, prevent misuse, investigate issues, improve resources, maintain records, secure services, comply with platform rules, and meet legal or accounting obligations.
Third-party services
ZCraft Studios may use or interact with third-party services such as marketplaces, Discord, providers, GitHub, Vercel, hosting providers, database providers, analytics providers, email providers, form tools, file storage, domain providers, API services, and security tools. These services have their own privacy policies and controls.
Sharing of information
ZCraft Studios does not sell personal information. Information may be shared only when needed for service delivery, transaction processing, donation processing, hosting, support, analytics, security, legal compliance, marketplace investigations, issue handling, business transfers, or when you ask ZCraft Studios to share it.
Data accuracy
You are responsible for ensuring the information you submit is accurate and lawful. ZCraft Studios is not responsible for issues caused by false, incomplete, outdated, misleading, or unauthorized information submitted through forms, Discord, email, marketplaces, support tickets, or notes.
Data retention
ZCraft Studios keeps information only as long as reasonably needed for the purpose it was collected, including support, delivery, accounting, legal, security, marketplace, transaction, donation, and issue-handling reasons. Some records may be kept longer where required by law, platform rules, providers, prevention needs, backups, or recordkeeping needs.
Security
ZCraft Studios uses reasonable technical and organizational measures to protect information, such as limiting access, using trusted providers, avoiding unnecessary data collection, and removing access when practical. No online service, website, bot, database, provider, or communication channel can be guaranteed fully secure.
International transfers
Because ZCraft Studios works remotely and may use global platforms, information may be processed in countries outside your location, including the United Arab Emirates and countries where third-party providers operate. By using the services, you understand that information may be handled across borders where permitted by applicable law.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. ZCraft Studios will review privacy requests according to applicable law, identity verification needs, platform limits, prevention needs, and legitimate recordkeeping requirements.
Deletion requests
You may request deletion of personal information through the contact page or contact email. Some information may be retained when needed for completed transactions, legal obligations, accounting, security, prevention, issue records, backups, marketplace records, provider records, or records that ZCraft Studios cannot directly delete from third-party platforms.
Children and minors
ZCraft Studios services are intended for users who can lawfully use digital services, make purchases, donate, or request projects under the rules that apply to them. If you are a minor, you should use the services only with permission from a parent or guardian.
Changes to this policy
ZCraft Studios may update this Privacy Policy when services, tools, laws, providers, marketplaces, or business practices change. The updated date shows when the policy was last changed. Continued use of the website, resources, forms, donations, or services after an update means you accept the updated policy.
Contact for privacy questions
Privacy questions, access requests, correction requests, deletion requests, and data concerns can be submitted through the contact page or by email at [email protected].